FAQ'S

We hope we have covered off any questions you may have about our service here, but we are always happy to help with any specifics or clarification - please email paula@cloud9em.co.uk 

WHY CLOUD 9 & NOT OUT OF OFFICE?

We've run Cloud 9 for almost 19 years and didn't see the need to set up a seperate company, but with such a detailed and dedicated service, we wanted to set up a seperate website. So it's Out of Office by Cloud 9, hence the contact info and email address, but with the same dedicated service and professional approach we have always had. 

PRICING

Our pricing is a guide only and depening on your specific requests we will tailor make a package to suit you. Enhanced packages that increase either product or postage and packaging costs will be subject to additional charges, but we will offer you a complete breakdown and full transparency to ensure you are aware of the pricing in advance.  All packages require pre-payment. 

DELIVERY

Unless otherwise stated we will use Royal Mail for our deliveries and always aim for a 100% success rate in achieving on time receipt by your team. Please note that we do not accept any liability for failing to reach an employee on time and within schedule when it is out of our control. Postage to employees outside of the mainland UK may be subject to a surcharge. 

DIETARY AND SPECIAL REQUIREMENTS

We understand that some members of your team may have specific dietary requirements, personal preferences or beliefs that prevent them from enjoying the same incentive as other colleagues, but we will always offer a suitable alternative to ensure their package is just as enjoyable and rewarding. 

WHAT INFORMATION DO WE COLLECT? GDPR?

We collect information from you when you work with us, but please be assured that we are trained in GDPR and will never share any information or data with any third parties. We store all data safely and depending on the length of your agreeemnt with us, we will delete all information once our commitment to deliver is complete.  Unless we are deliverng a truly unique and personalised service, we normally just need a name and a mailing address. If you require a social media element to accompany your campaign we may also request this information. 

WHAT DO WE USE YOUR INFORMATION FOR?

Any of the information we collect from you may be used in one of the following ways:

  • To provide our services

  • For internal record keeping;

  • To personalise your experience (your information helps us to better respond to your individual needs);

  • To send periodic emails (the email address you provide may be used to send you information, respond to enquiries, and/or other requests or questions).

HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, provide or access your personal information.

DO WE USE COOKIES?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information. We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We will never disclose any of the personal information you share with us to any outside parties, without your express persmission. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. 

YOUR RIGHTS

You have the following rights in relation to your personal data:

  1. Right to access: the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reason why.

  2. Right to correct: the right to have your data rectified if it is inaccurate or incomplete.

  3. Right to erase: the right to request that we delete or remove your data from our systems.

  4. Right to restrict our use of your data: the right to “block” us from using your data or limit the way in which we can use it.

  5. Right to data portability: the right to request that we move, copy or transfer your data.

  6. Right to object: the right to object to our use of your data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us via the email address: paula@cloud9em.co.uk 

If you are not satisfied with the way a complaint you make in relation to your data is handled by use, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

It is important that the data we hold about you is accurate and current. Please keep us information if your data changes during the period for which we hold it.

DATA RETENTION PERIOD

Unless a longer retention period is required by law, we will only hold your personal data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the data be deleted. Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.

LINKS TO OTHER WEBSITES

This site may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

ONLINE PRIVACY POLICY ONLY

This online privacy policy applies only to information collected through our website and not to information collected offline.

TERMS AND CONDITIONS

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

YOUR CONSENT

By using our site, you consent to this website privacy policy.

CHANGES TO THIS POLICY

We reserve the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations.  
   

 

CONTACTING US

If there are any questions regarding this privacy policy you may contact us paula@cloud9em.co.uk

  • © Out of Office

Contact Us T. 0203 858 7809 E. paula@cloud9em.co.uk

Out of Office is a service by Cloud 9 Event Management Ltd

Company Registered in England & Wales No. 04734630

About Us

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